The registered cars are only driven by adept drivers, who possess safety Standards Certificate (SSC), driver’s license, vehicle registration and personal vehicle insurance.
Riders are able to see the driver’s identity and vehicle information with a photo to ensure that they are not getting into a wrong car.
The Zoom application comes equipped with a panic button in case of an emergency. It alerts all relevant authorities, and Zoom’s office, of the ongoing situation.
Riders can share the details of their trip with friends/family or track in real-time from point of booking to completing the booking.
With the choice of selecting the driver based on gender, Zoom introduces women drivers to drive those female customers who are more comfortable in traveling with other females.
The driver’s profile reveals ratings and comments about customer experience. This allows riders to select their drivers based on actual customer feedback.