Learn about ZoomZoom's response to Covid-19 here
NOW SERVING WESTERN NEW YORK & SOUTHERN ONTARIO 24/7.
Learn about ZoomZoom's response to Covid-19 here
Zoom Zoom
Request a ride through the app, get matched instantly, track your driver in real time, and pay seamlessly; no cash required. Our platform is built for reliability, transparency, and speed.
We’re locally operated. Professionally structured. Built for accountability.
Unlike global marketplaces, Zoom Zoom works directly with vetted regional drivers.
We focus on dependable service, fair pricing, and real customer support, not surge chaos.
We operate with the standards of a national carrier and the care of a local partner.
Because reliability isn’t optional.
• Transparent pricing
• 24/7 availability
• Real customer support
• Verified drivers
• Cross-border capability
• Airport + corporate transport ready
Zoom Zoom is designed for everyday riders, families, professionals, and institutions who need transportation that shows up.
Safety is built into the platform, not added later.
• Driver screening & approval process
• Real-time trip tracking
• Trip sharing
• Digital ride records
• In-app support access
Every ride is traceable. Every trip is logged. Every driver is accountable.
Fair. Transparent. Competitive.
Zoom Zoom offers everyday ride options and premium vehicle classes at accessible prices.
No hidden fees. No unpredictable pricing spikes.
You see the rate before you confirm.
24/7. On demand.
Early flights. Late nights. Cross-border trips. Corporate bookings.
If you need a ride, Zoom Zoom is operating.
Your safety is our standard, not an upgrade.
Every Zoom Zoom driver is verified through background and record checks before being approved on the platform. All partners are required to carry proper commercial insurance, and additional trip level coverage is in place for added protection.
Inside the app you can:
• View your driver’s name, photo, vehicle details, and license plate before pickup
• Share your live trip with family or friends in real time
• Access in app emergency support
• Rate your experience to maintain quality standards
We design every ride with safety built in from the first tap to final drop off.
We make it simple.
Open the app and go to Trip History
Select the ride in question
Copy your Trip ID
Contact us through Live Chat or email support@zoom.cab
Our team will immediately connect with the driver and coordinate next steps.
If your item is located, we will arrange:
• Direct return by the driver
• Or a mutually convenient pickup location
Fast response. Clear communication. No runaround.
Service animals are always welcome.
For other pets, please contact your driver after booking to confirm approval. Many of our partners are happy to accommodate when notified in advance.
We believe in flexibility when it is respectful for everyone involved.
Yes.
Zoom Zoom maintains a respectful community for both riders and drivers. Repeated inappropriate behavior, safety violations, or abusive conduct may result in account review or suspension.
We protect our drivers the same way we protect our riders.
Professional platform. Professional behavior.
Accountability matters.
If you experience an issue, contact us immediately through:
• In app Live Chat
• Email: support@zoom.cab
Please include:
• Trip ID
• Date and time
• Description of the concern
Our team investigates every report and responds promptly. Your feedback directly improves the platform.
Because reliability should feel effortless.
Zoom Zoom delivers:
• Transparent pricing
• Local drivers who know your city
• Fast response times
• Cashless secure payments
• Real support when you need it
We are not just another rideshare app.
We are a community driven mobility platform built for consistency, safety, and trust.
Invite friends using your personal referral code inside the app.
When they complete their first ride:
• They receive ride credit
• You receive ride credit
Simple. Automatic. No gimmicks.
The more your network rides, the more you save.
Getting started is simple.
Apply online through the Drive with Zoom Zoom page and submit your required documents, including your driver’s license, vehicle registration, insurance, and background screening authorization.
Once approved, download the Zoom Zoom Driver app, go online, and start accepting trips.
Most qualified applicants are activated within days.
Zoom Zoom drivers are paid weekly through secure direct deposit.
All completed trips are tracked inside the Zoom Zoom Driver app, including fare breakdowns, tips, and incentives. You can monitor your earnings in real time and review trip history at any time.
Transparency is built into the platform.
Yes.
Zoom Zoom gives drivers full flexibility. Go online when you want. Log off when you want. There are no minimum hour requirements.
You control your availability and your earning potential.
To partner with Zoom Zoom, you must:
• Meet the minimum age requirement for your region
• Hold a valid driver’s license
• Pass a background and record check
• Maintain active personal auto insurance
• Drive an eligible vehicle that meets safety standards
All requirements are verified before activation to protect both riders and drivers.
Our Driver Support team is available through in-app chat and email to assist with trip issues, rider concerns, technical questions, and account support.
We are committed to responsive, professional communication.
You are never operating alone on the platform.
Safety is a shared priority.
Drivers receive:
• Rider identification and trip details before pickup
• Real time GPS tracking
• Trip history documentation
• The ability to rate riders
• Account review support if issues arise
We actively monitor platform behavior to maintain a respectful environment for all users.
Earnings increase with availability, peak hour driving, airport trips, and maintaining strong service ratings.
Drivers who provide excellent service tend to receive more tips and repeat trip requests.
Consistency builds income.
